Whether you’re a Hotel, a Cruise line or a Resort, you can offer better services to your customers if you know that corporate policy is being followed, health and safety issues are held in check or customers are receiving their needed services. These can be measured and improved if you’re regularly inspecting your facilities, policies and services. While this may seem like a considerable task, technologies are available for managing the process. Electronically you can now take inspections, follow up and report on compliance or the lack thereof, in a manageable timely way.
Inspections can now be done on Tablets, Smart Phones and other devices, technologies which your employees and service people are already using. These devices allow inspections to be done offline and, when finished, synchronized or sent up to a website online. By logging onto the website, you have immediate access to inspections and their results. Additionally, you can receive emailed inspection reports as soon as the inspections hit the site.
Follow-up notifies responsible parties to correct issues, so you can better serve your customer. Follow-up on a failing item can be responded to much quicker using an e-mail dispatched from inspections. Electronic interactions allow the responsible parties to document task progress. Emergency responses can be sped up to better reduce customers disappointments. Electronic follow-up gives your corporation the ability to respond to task more accurately and timely.
Corporate reporting is traditionally a tall task because the ability to process the appropriate data takes some time. However, with electronic inspections, data can be retrieved immediately, with the ability to produce a report in real time. This means that issues that have often taken a day and longer to measure progress can be addressed much more quickly.
Inspections are preventive safe checks to avoid tragedy and help your organizations move forward. Technologies available today have made it manageable, allowing you to better service your customers and make their stay with your organization a rewarding experience.
