Service quality is often dependent on repetitive tasks or actions (monitoring, preventative maintenance, routine service calls). VEKTR® provides a Periodic Task Scheduler (PTS) to allow recurring tasks or actions to be scheduled into the future. These tasks send out reminders as the scheduled task approaches, and generate follow-up records (Action Items/Work Orders) at the scheduled times. These items allow interested parties to document progress in task completion and finally close the records when completed.
Scheduling is flexible and can be based on specific calendar dates or on relative frequencies (like the first Tuesday of the month). Recurring items can be set to run once or a limited number of times, or to end within a specified date range or run indefinitely. Scheduled actions can help ensure timely service, improving customer satisfaction levels.